TERMS AND CONDITIONS OF SALE
pursuant to Italian Legislative Decree no. 206/2005 (Consumer Code)
and EU Directive 2011/83/EU on Consumer Rights
Last updated: April 2026
1. Seller Information
These Terms and Conditions of Sale govern all purchases made through the website www.coronerrecords.net (hereinafter “the Website”), operated by:
Company: RPG MUSIC S.A.S.
Registered Office: Via Michele Ponza 4, 10121, Italy
VAT / Tax Code: VAT Number IT10028890019
E-mail: info@coronerrecords.net
Website: www.coronerrecords.net
By placing an order on the Website, the Customer confirms that they have read, understood and accepted these Terms and Conditions in their entirety.
2. Scope of Application
These Terms and Conditions apply exclusively to the online sale of physical goods (music merchandise, vinyl records, and related products) to consumers and businesses worldwide through the Website. They do not apply to sales made through other channels.
The Seller reserves the right to modify these Terms and Conditions at any time. Any changes will apply only to orders placed after the date of publication of the updated version. The version in force at the time of the order shall govern that transaction.
3. Products
The products available on the Website are described in detail on each product page, including name, description, images, available sizes/variants, price (inclusive of VAT where applicable), and estimated availability.
Product images are for illustrative purposes only. Colours and details may vary slightly from the actual product due to screen display settings. The Seller shall not be liable for any discrepancy between the image displayed and the actual product, provided that the product conforms to its written description.
The Seller reserves the right to modify the product catalogue at any time, without prior notice, and to limit the quantities available for purchase.
4. Prices
All prices displayed on the Website are expressed in Euros (EUR) and are inclusive of Italian VAT (where applicable). Shipping costs are not included in the product price and are calculated separately at checkout, based on the destination country and the shipping method selected.
For orders shipped outside the European Union, the Customer may be subject to customs duties, import taxes or other charges levied by the destination country. These additional costs are the sole responsibility of the Customer and cannot be predicted or controlled by the Seller.
The Seller reserves the right to modify prices at any time without prior notice. The price applied to an order will be the price displayed at the time the order is confirmed.
5. Order Process
5.1 — Placing an order
To place an order, the Customer must:
5.2 — Order confirmation
Upon receipt of the order, the Seller will send an automatic order confirmation email to the address provided by the Customer. This email constitutes acknowledgement of receipt of the order and does not constitute acceptance of the order.
The contract of sale between the Seller and the Customer is concluded only upon dispatch of the goods, confirmed by a separate shipping confirmation email.
5.3 — Order cancellation by the Seller
The Seller reserves the right to cancel an order in the following circumstances:
In the event of cancellation, the Customer will be notified promptly and any payment received will be refunded in full within 14 days.
6. Payment
The Website accepts the following payment methods:
Payment is processed at the time of order confirmation. The Customer’s payment details are transmitted directly to PayPal and are never stored by or accessible to the Seller. All transactions are protected by SSL/TLS encryption and comply with PCI-DSS standards.
In the event of payment failure, the order will not be processed. The Customer will be notified and invited to retry the payment or use an alternative method.
7. Shipping and Delivery
The Seller ships physical products worldwide. Full details on shipping costs, estimated delivery times and available shipping methods by destination are set out in the Shipping Policy, available on the Website.
Orders are generally processed and dispatched within 5 business days of receipt of payment confirmation. Delivery times are estimates only and are not guaranteed. The Seller shall not be held liable for delays caused by carriers, customs clearance procedures or force majeure events.
Upon dispatch, the Customer will receive a shipping confirmation email with a tracking number, where available, to monitor the status of the delivery.
Risk of loss or damage to the goods passes to the Customer upon delivery to the address specified in the order. If the Customer or a designated recipient is not present at the time of delivery, the carrier will leave a notice and attempt redelivery or hold the package at a local collection point.
8. Right of Withdrawal
8.1 — Right to withdraw
In accordance with Articles 52 et seq. of Italian Legislative Decree no. 206/2005 (Consumer Code), implementing EU Directive 2011/83/EU, the Customer has the right to withdraw from the purchase contract without giving any reason within 14 (fourteen) calendar days from the day on which the Customer or a third party designated by the Customer (other than the carrier) takes physical possession of the goods.
8.2 — How to exercise the right of withdrawal
To exercise the right of withdrawal, the Customer must notify the Seller of their decision by means of an unambiguous statement (e.g. a letter sent by post or e-mail) before the expiry of the 14-day withdrawal period. The Customer may use the standard withdrawal form provided in the annex to these Terms and Conditions (also available as a separate document on the Website), but this is not mandatory.
By e-mail: info@coronerrecords.net
The withdrawal is timely if the notification is sent before the expiry of the 14-day period.
8.3 — Return of goods
Following the exercise of the right of withdrawal, the Customer must return the goods to the Seller without undue delay and, in any event, within 14 (fourteen) calendar days from the date on which the Customer communicated the withdrawal decision.
The Customer shall bear the direct cost of returning the goods, unless the Seller has expressly agreed to bear such cost. The goods must be returned in their original condition, unused, undamaged and in their original packaging where possible.
8.4 — Refund
The Seller will reimburse all payments received from the Customer, including standard delivery costs (but not any additional costs arising from the Customer’s choice of a delivery method other than the least expensive standard delivery offered by the Seller), without undue delay and, in any event, within 14 (fourteen) calendar days from the date on which the Seller is informed of the Customer’s decision to withdraw.
The refund will be made using the same payment method used for the original transaction, unless the Customer has expressly agreed otherwise. The Seller may withhold the refund until the goods have been received back or until the Customer has provided evidence of having sent back the goods, whichever is the earliest.
8.5 — Exceptions to the right of withdrawal
The right of withdrawal does not apply to:
9. Legal Guarantee of Conformity
All products sold through the Website are covered by the legal guarantee of conformity as provided by Articles 128 et seq. of Italian Legislative Decree no. 206/2005, implementing EU Directive 2019/771/EU. Under this guarantee, the Seller is liable for any lack of conformity existing at the time of delivery and which becomes apparent within 2 (two) years of delivery.
A product is considered non-conforming if it does not match the description provided on the Website, is not fit for the purpose for which goods of the same type are normally used, does not have the qualities and performance which are normal in goods of the same type and which the Customer can reasonably expect, or does not correspond to the quality and description of any sample or model presented to the Customer.
In the event of a lack of conformity, the Customer is entitled to repair or replacement of the goods, free of charge, or — if repair or replacement is not possible or would cause the Customer significant inconvenience — to a reduction of the price or rescission of the contract.
To report a defect or non-conformity, the Customer must contact the Seller at [info@yourdomain.com] within 2 months of discovery of the defect, providing a description of the problem and, where possible, photographic evidence.
10. Intellectual Property
All content published on the Website, including but not limited to texts, images, graphics, logos, product names, audio and video material, is the exclusive property of RPG MUSIC S.A.S. or of third parties who have granted a licence for its use, and is protected by applicable intellectual property law.
Any reproduction, distribution, modification, publication or use of the content of the Website, in whole or in part, without the prior written consent of the Seller, is strictly prohibited.
11. Limitation of Liability
The Seller shall not be liable for:
To the fullest extent permitted by applicable law, the Seller’s total liability to the Customer in connection with any order shall not exceed the total amount paid by the Customer for that order.
12. Dispute Resolution
12.1 — Amicable resolution
In the event of any dispute arising from or in connection with these Terms and Conditions or any purchase made through the Website, the Customer is invited to contact the Seller in the first instance at info@coronerrecords.net to seek an amicable resolution.
12.2 — Online Dispute Resolution (ODR)
Pursuant to EU Regulation no. 524/2013, consumers resident in the European Union have the right to submit a complaint through the European Online Dispute Resolution (ODR) platform, available at: https://ec.europa.eu/consumers/odr/
The Seller’s e-mail address for ODR purposes is: info@coronerrecords.net
12.3 — Applicable law and jurisdiction
These Terms and Conditions are governed by Italian law. For consumers, the mandatory consumer protection provisions of the Customer’s country of residence shall also apply where they offer greater protection than Italian law.
Any dispute that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of the Court of Torino, Italy, without prejudice to the right of the consumer Customer to bring proceedings before the courts of their place of habitual residence.
13. Changes to These Terms and Conditions
The Seller reserves the right to modify these Terms and Conditions at any time. Any changes will be published on this page with an updated date and will apply only to orders placed after that date. Customers are encouraged to review these Terms and Conditions before placing each order.
These Terms and Conditions are effective as of April 2026.
14. Contact
E-mail: info@coronerrecords.net
Website: www.coronerrecords.net
RPG MUSIC S.A.S. — Via Michele Ponza 4, 10121, Italy
VAT Number IT10028890019 — info@coronerrecords.net— Last updated: April 2026
