Returns & Refund Policy

pursuant to Italian Legislative Decree no. 206/2005 and EU Directive 2011/83/EU

Last updated: April 2026

1. Right of Withdrawal — 14-Day Return Period

In accordance with Articles 52 et seq. of Italian Legislative Decree no. 206/2005 (Consumer Code), implementing EU Directive 2011/83/EU, consumers have the right to withdraw from their purchase without giving any reason within 14 (fourteen) calendar days from the day of delivery.

To exercise the right of withdrawal, the Customer must notify us of their decision within this 14-day period. Notification can be made:

• By e-mail to: info@coronerrecords.net, including the order number and a clear statement of intent to withdraw;
• By completing and submitting the Standard Withdrawal Form available on the Website and in the confirmation email.

Following notification, the Customer must return the goods within 14 calendar days. Return shipping costs are borne by the Customer unless the goods are defective or non-conforming.

2. Conditions for Return

To be eligible for a return and refund, the goods must meet the following conditions:

• Returned within 14 calendar days of delivery;
• In their original, unused and undamaged condition;
• In their original packaging where possible (or adequately packaged to prevent damage during return transit);
• Accompanied by proof of purchase (order number or order confirmation email).

The Seller reserves the right to refuse a return or to apply a deduction to the refund if the goods are returned in a condition that indicates they have been used, damaged or altered beyond what is necessary to assess their nature, characteristics and functioning.

3. Non-Returnable Items

The right of withdrawal does not apply to the following categories of goods:

• Products that have been clearly personalised or custom-made to the Customer’s specifications;
• Sealed products that are not suitable for return due to health protection or hygiene reasons, if the seal has been broken after delivery;
• Products that, after delivery, have been inseparably mixed with other items.

4. How to Initiate a Return

To initiate a return, please follow these steps:

• Contact us at info@coronerrecords.net within 14 days of delivery, quoting your order number and reason for return;
• We will reply within 2 business days with return instructions and the return address;
• Pack the item(s) securely and ship them to the address provided, using a tracked shipping service — we recommend retaining proof of postage;
• Once we receive and inspect the returned goods, we will process your refund within 14 days.

5. Refunds

5.1 — Refund amount

Upon receipt and inspection of the returned goods, the Seller will refund:

• The full product price paid;
• The standard outbound shipping cost (i.e. the least expensive delivery option offered at checkout) — if the return is due to a defect, error or non-conformity on the part of the Seller.

Outbound shipping costs are not refunded if the return is due to the Customer’s change of mind. Return shipping costs are always borne by the Customer unless the goods are defective or non-conforming.

5.2 — Refund method and timing

Refunds are issued using the same payment method used for the original purchase (PayPal or credit/debit card via PayPal). The Seller has no control over the processing time of the refund once issued — this depends on PayPal and/or the Customer’s card issuer, and may take 3–10 business days to appear on the Customer’s account.

The Seller will process the refund within 14 calendar days of receiving the returned goods, or from the date the Customer provides proof of having shipped the goods back, whichever is earlier.

6. Defective, Damaged or Incorrect Items

If you receive a product that is defective, damaged in transit, or different from what you ordered, please contact us within 5 business days of delivery at:

info@coronerrecords.net

providing:

• Your order number;
• A description of the problem;
• Photographs of the defective or incorrect item and of the packaging.

In such cases, the Seller will offer — at the Customer’s choice — a replacement, a repair or a full refund, including return shipping costs. This is in addition to and does not affect the Customer’s statutory rights under the legal guarantee of conformity (2 years from delivery).

7. International Returns

Customers returning goods from outside Italy are responsible for all return shipping costs and for ensuring that the parcel clears customs without additional charges to the Seller. Please mark the parcel clearly as “Returned goods — no commercial value” on the customs declaration to avoid import duties on the return.

The Seller is not responsible for return parcels lost or damaged in transit. We recommend using a tracked and insured shipping service for all returns.

8. Contact

For any questions about returns or refunds, please contact us:

E-mail: info@coronerrecords.net

Website:  www.coronerrecords.net

RPG MUSIC S.A.S. — Via Michele Ponza 4, 10121, Italy

info@coronerrecords.net — Last updated: April 2026