Last updated: April 2026
1. Order Processing Time
All orders are processed within 5 business days (Monday to Friday, excluding Italian public holidays) from receipt of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
During peak periods — such as new release launches, promotional events or public holidays — processing times may be slightly extended. Customers will be informed of any significant delay via email.
2. Shipping Destinations
We ship physical products worldwide. Some remote areas or territories may not be serviceable. If we are unable to ship to your destination, you will be notified promptly and any payment received will be refunded in full.
3. Shipping Methods and Carriers
3.1 — United States of America
All orders shipped to the United States are currently dispatched via UPS with full parcel tracking. This requirement is in place in accordance with current applicable import regulations and carrier requirements enforced by US customs authorities, which at the time of publication of this policy mandate the use of fully tracked shipping services for international parcels entering the United States.
Customers will receive a dispatch confirmation email including the UPS tracking number, which can be used to monitor the shipment in real time on the UPS website (www.ups.com). The shipping method applicable to US orders at any given time is indicated at checkout before order confirmation.
Should applicable regulations change and alternative shipping methods become available for US-bound shipments, this section will be updated accordingly. In the interim, the shipping method displayed at checkout at the time of order is the one that will apply.
Estimated delivery time to the USA: approximately 7–14 business days from dispatch, subject to customs clearance.
3.2 — All Other Countries
For all destinations other than the United States, the shipping method is selected by the Seller on a per-order basis after the order has been placed and confirmed. The choice of carrier depends on a number of factors including, but not limited to: the destination country, the weight and dimensions of the parcel, current carrier availability, applicable rates at the time of dispatch, and the most suitable service level for the specific shipment.
Carriers used may include, without limitation: Poste Italiane, DHL, BRT, GLS, and other internationally recognised courier services.
ℹ Because shipping conditions, carrier availability and rates vary at the time of each individual dispatch, it is not possible to pre-assign a specific carrier or a fixed shipping cost to orders destined for countries other than the USA. The shipping cost applicable to each order is calculated and displayed at checkout before the Customer confirms the purchase.
Upon dispatch of the order, the Seller will send the Customer a personalised shipping notification email containing:
Where the selected shipping service does not include tracking (e.g. standard international postal services to certain destinations), this will be stated explicitly in the shipping notification email. In such cases, the Seller will provide the estimated delivery window and will assist the Customer in the event of non-delivery within a reasonable timeframe.
4. Shipping Costs
Shipping costs are calculated dynamically at checkout based on the destination country, the total weight and dimensions of the order, and the shipping options available at that time. The exact shipping cost is displayed clearly to the Customer before order confirmation — no shipping charges are added after the order has been placed.
For destinations other than the USA, the shipping cost shown at checkout is an estimate based on standard carrier rates. In the rare event that a significant discrepancy arises between the estimated and actual shipping cost due to exceptional circumstances, the Seller will contact the Customer before proceeding with the dispatch.
Occasional promotions may offer reduced or free shipping above a certain order value for selected destinations. Any applicable promotional shipping offer will be clearly indicated at checkout.
5. Estimated Delivery Times
The following delivery timeframes are estimates only and are not guaranteed. Actual delivery times may vary depending on customs clearance procedures, local postal conditions, carrier delays and other circumstances beyond the Seller’s control.
These timeframes begin from the date of dispatch, not from the date of order. The Customer will be notified of the dispatch date and the applicable estimated delivery window via the shipping notification email described in section 3.
6. Customs, Duties and Import Taxes
For orders shipped outside the European Union, customs duties, import taxes, VAT or other charges may be levied by the destination country’s customs authorities upon or after arrival of the parcel. These charges are entirely the responsibility of the Customer and are not included in the product price or shipping cost displayed at checkout.
The Seller has no control over customs processes and cannot predict what charges, if any, may apply in any given country. We strongly recommend that international customers check with their local customs authority or postal service before placing an order.
Please note that refusal to pay customs duties does not constitute a valid reason for return or refund of the order. If a parcel is returned to us by customs due to refused or unpaid duties, the Customer will be offered a refund of the product value only, less any shipping costs incurred.
7. Tracking
Parcel tracking is available for the following shipments:
For shipments dispatched via standard postal services without tracking, the Seller will inform the Customer in the shipping notification email. In such cases, tracking information is not available and the Seller relies on the carrier’s standard delivery processes and estimated timeframes.
If a tracked parcel shows no movement for an extended period, or if a non-tracked parcel has not arrived within the estimated delivery window, the Customer is invited to contact us at info@coronerrecords.net so that we can investigate with the carrier on their behalf.
8. Delivery Issues
8.1 — Delayed deliveries
If your order has not arrived within the estimated delivery timeframe indicated in the shipping notification email, please contact us at info@coronerrecords.net quoting your order number. We will liaise with the carrier and provide an update as soon as possible. Please allow a few additional business days before reporting a delay, as minor delays are common particularly for international shipments.
8.2 — Lost parcels
If a tracked parcel is confirmed as lost by the carrier, or if a non-tracked parcel has not arrived within 30 days of the estimated delivery date, the Seller will offer the Customer either a replacement shipment or a full refund of the product value and original shipping cost. Claims must be submitted by contacting us at info@coronerrecords.net
8.3 — Damaged goods on arrival
If goods arrive visibly damaged, please refuse the delivery if possible and notify us immediately at info@coronerrecords.net with photographs of the damaged packaging and the products. If damage is only discovered after opening the parcel, please contact us within 5 business days of receipt with photographic evidence. We will arrange a replacement or refund as appropriate.
8.4 — Incorrect or incomplete address
The Seller is not responsible for delays or failed deliveries resulting from an incorrect or incomplete shipping address provided by the Customer at the time of ordering. Please double-check your address details before confirming your order. If a parcel is returned to us due to an address error, the Customer will be offered reshipment at their expense, or a refund of the product value only (excluding the original shipping cost).
9. Contact
For any questions or concerns about your shipment, please do not hesitate to contact us:
E-mail: info@coronerrecords.net
Website: www.coronerrecords.net
We aim to respond to all shipping enquiries within 2 business days.
RPG MUSIC S.A.S. — Via Michele Ponza 4, 10121, Italy
info@coronerrecords.net — Last updated: April 2026
